Notifications

Available channels

• In-app — appears in the bell icon. Always on. Logs to /inbox.
• Email — transactional + digest. Defaults to your account email.
• Web push — browser notification (Chrome/Edge/Firefox/Safari 16.4+). Per-device.
• SMS — TRAI DLT-registered messages. India only at launch.
• Mobile push — APNS/FCM for the native app (when shipped).

Enabling push notifications

On desktop (Chrome / Edge / Firefox)

1. Open /influencer/creator (or admin settings → Notifications)
2. Find the "Get pinged the moment things happen" card
3. Click Turn on → browser asks permission → click Allow
4. Done. The card now shows toggles for each notification category.

On iPhone (Safari 16.4+)

1. First install TalentOS as a PWA: Share button → "Add to Home Screen"
2. Open the app from your home screen icon (not Safari)
3. Same steps as desktop — Allow when prompted

⚠ iPhone web push requires iOS 16.4 or higher. Older iPhones won't see the option.

On Android (Chrome)

1. Same as desktop, works in any modern Chrome/Edge/Brave/Samsung Internet

Notification categories

• OPPORTUNITY — new briefs / deals matching your profile
• CONTENT_APPROVAL — submission status, brand revisions, going live
• PAYMENT — settlement receipts and invoice events
• MILESTONE — contract milestones unlocking, SLA reminders
• ANNOUNCEMENT — agency-wide messages and policy updates

You can mute individual categories without unsubscribing entirely — toggle each one in the push card.

SMS (India only)

SMS uses MSG91 + TRAI DLT. Only triggers for:

• OTP at login (always)
• Contract sent for signature (talent only)
• Payment received (talent only)
• Critical brand revision (talent only)

To enable SMS, your profile must have a verified Indian phone number (+91). Verify under Profile → Phone.

Quiet hours

Non-urgent notifications respect your quiet hours (default 10pm–7am local time). Critical ones (OTP, signature requests) still ring through.

Configure under Settings → Notifications → Quiet hours.

Agency-level routing rules

Agency admins can configure routing rules in the Notifications Center:

• Per-event → per-channel mapping (e.g. "high-value deal closed → push + email + SMS")
• Escalation chains (if not acked in 4hrs → escalate to manager)
• Channel templates per event
• Digest cadence (daily / weekly / per-event)

Not receiving notifications?

• Check the in-app inbox first — is the notification logged there? If yes, channel delivery failed (not platform).
• Check browser site settings → notifications enabled for talentos.io?
• For email: check spam folder. Add [email protected] to safe senders.
• For SMS: verify phone number is correct + verified (look for green checkmark on Profile).
• For iPhone web push: confirm you opened the PWA from home screen, not Safari directly.
• Still stuck? Open a support ticket — include the notification ID from your inbox.