Help & Support

Documentation, support contacts, and frequently asked questions

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+91 22 4890 5678

Mon-Fri, 9 AM - 6 PM IST

Live Chat

Available in-app

Real-time support during business hours

Documentation

Guide	Category	Last Updated	Action
Step-by-step setup for new tenant owners	Onboarding	01 Mar 2026	Open
How to activate and configure business modules	Settings	15 Feb 2026	Open
Setting up commission plans and splits	Finance	20 Feb 2026	Open
Invite team members, assign roles, configure delegations	Team	10 Mar 2026	Open
Understanding the Workflow Efficiency Score and its 7 pillars	Operations	05 Mar 2026	Open
Add talent profiles, upload documents, verify KYC	Talent	01 Feb 2026	Open
Managing sponsor contracts, pipeline, and ROI tracking	Sponsorship	15 Mar 2026	Open
Understanding the approval chain for payouts	Finance	28 Feb 2026	Open
Customizing and scheduling automated reports	Reports	01 Mar 2026	Open
Integrating external systems with the platform	Technical	20 Feb 2026	Open

How do I change my subscription plan?

Go to Settings > Subscription and click Upgrade on your desired plan.

Can I delegate payout approvals?

Yes, use Team > Delegations to set up approval delegation rules with expiry dates.

How is the WES score calculated?

WES is a weighted average of 7 operational pillars. See WES > Pillars for formula details.

What happens when a KYC document expires?

The talent's status changes to 'KYC Pending' and they cannot be booked until renewed.

How do I add a new blueprint?

Go to Settings > Blueprints and toggle on the desired module. Some may require plan upgrades.